Last Updated:
[12/4/2026]
Please read these Terms and Conditions carefully before using the website or services of Prime Home Care Services. By accessing our website or engaging our services, you agree to be bound by these terms.
1. SERVICES
Prime Home Care Services provides in-home personal care, senior care, nursing support, respite care, home support, and related services to clients in the Calgary area. The specific scope, schedule, and terms of each client’s services are outlined in their individualized Care Agreement, which forms part of the contractual arrangement between the client and Prime Home Care Services.
2. ELIGIBILITY
Our services are available to individuals located in our service area in and around Calgary, Alberta. By engaging our services, you confirm that you have the legal authority to enter into an agreement — either on your own behalf or as an authorized representative of the care recipient.
3. CARE AGREEMENTS
All clients receive a written Care Agreement that outlines the services to be provided, the schedule, the rates, payment terms, and the policies governing the care relationship. The Care Agreement must be reviewed and signed before services commence.
4. PAYMENT
Payment terms are specified in the Care Agreement. Invoices are issued on a regular billing cycle. Late payments may be subject to administrative fees as outlined in the agreement. Prime Home Care Services reserves the right to suspend services in the event of non-payment.
5. CANCELLATIONS AND CHANGES
Clients wishing to cancel or modify a scheduled visit must provide notice in accordance with the terms of their Care Agreement. Cancellations with insufficient notice may be subject to a cancellation fee as specified in the agreement.
6. CAREGIVER CONDUCT
All Prime Home Care Services caregivers are required to adhere to professional standards of conduct, including respect for client privacy, property, and personal boundaries. Clients are asked to treat caregivers with equal respect and dignity. Any conduct that compromises the safety or wellbeing of either party may result in the modification or termination of services.
7. LIMITATION OF LIABILITY
Prime Home Care Services provides services on a best-efforts basis. While we take all reasonable precautions to ensure quality and safety, we are not liable for outcomes beyond our reasonable control, including unforeseen health events or pre-existing conditions. Our liability is limited to the value of services rendered in any given billing period.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites for informational purposes. These links do not constitute endorsements, and Prime Home Care Services is not responsible for the content, accuracy, or privacy practices of any linked external sites.
9. MODIFICATIONS TO TERMS
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services following a change constitutes your acceptance of the updated terms.
10. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Alberta.
11. CONTACT
Questions about these Terms and Conditions may be directed to: Prime Home Care Services, 4818 Westwinds Dr NE, Unit 1250, Calgary, Alberta T3J3Z5 | Email: Info@primehomecareservices.ca | Phone: 403 344 0403