Prime Home Care Services (“Prime Home Care Services,” “we,” “our,” or “us”) is committed to protecting the personal information of our clients, website visitors, caregivers, and other individuals with whom we interact. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation in Alberta.
1. INFORMATION WE COLLECT
We may collect the following types of personal information: full name, mailing and service address, phone number and email address, date of birth, health and medical information relevant to care planning, emergency contact information, payment and billing information, and correspondence and feedback submitted to us.
We collect this information directly from you or your authorized representative, through our website contact forms, or through our care coordinators during the assessment and onboarding process.
2. HOW WE USE YOUR INFORMATION
We use the personal information we collect to: assess and arrange appropriate home care services, develop and manage your individualized care plan, communicate with you, your family, or your authorized representative about your care, process billing and payments, comply with legal and regulatory obligations, improve our services, and respond to inquiries or complaints.
We do not use your personal information for marketing purposes without your explicit consent.
3. SHARING OF PERSONAL INFORMATION
We do not sell or trade personal information. We may share your information with: caregivers and healthcare professionals directly involved in your care, Alberta Health Services or other government bodies as required by law, third-party service providers who assist in our business operations (e.g., secure billing platforms) under strict confidentiality agreements, and legal or regulatory authorities where required.
All third parties with whom we share information are required to maintain its confidentiality and use it only for the purposes for which it was shared.
4. CONSENT
By using our services or providing your personal information, you consent to its collection, use, and disclosure in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at Info@primehomecareservices.ca.
5. SECURITY
We take appropriate physical, administrative, and technical safeguards to protect personal information from unauthorized access, loss, theft, or misuse. Access to personal information is restricted to personnel who require it for legitimate business purposes.
6. ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us at the information provided below.
7. RETENTION
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by applicable law. When information is no longer needed, it is securely destroyed or anonymized.
8. WEBSITE COOKIES
Our website may use cookies and similar tracking technologies to improve user experience and collect aggregate analytics data. No personally identifiable information is collected through cookies without your consent. You may disable cookies through your browser settings.
9. CONTACT US
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact: Prime Home Care Services, 4818 Westwinds Dr NE, Unit 1250, Calgary, Alberta T3J3Z5 | Email: Info@primehomecareservices.ca | Phone: 403 344 0403